Customer Care Guide

Cancellations

24 hour notice of cancellation is required.  Failing to do so, results in a $25 fee.  Fee must be paid in cash in full before any future services.

Late Show/No-Show Policy

If you show up late to your appointment we will provide your service in the time remaining and you will be charged the full service fee.  Clients that miss a scheduled appointment and do not call to cancel or reschedule, prior to their appointed time, must pay for their scheduled service(s).  Fee must be paid in cash in full before further services can be rendered.

Payment and Gift Certificates

Heaven on Earth reserves the right to change prices at any time.  Heaven on Earth gift certificates, Visa, MasterCard, Discover, and cash are graciously accepted.   

 

Gift certificates can be purchased in any denomination and can be used for any service and/or retail items.  Gift certificates cannot be redeemed for cash or credit.  Heaven on Earth is not responsible for lost or stolen certificates and they cannot be replaced.  Refunds are not available.

Gratuities

Gratuity is not automatically added to your services.  If you wish to leave a gratuity, most guests leave an additional 15% to 20%.  Our service staff truly appreciates you thanking them in this way.  For the convenience of our guests, gratuities can be added to your overall bill and placed on a credit card.  Gratuities cannot be added to gift certificates.

Children

Children are more than welcome to participate in receiving hair services.  However, when not being serviced they must remain out of the salon area due to safety issues and insurance purposes.

 

ALL PRICES ARE SUBJECT TO CONSULTATION AND CAN CHANGE.

 

 

 

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